General FAQs

1What is Wireless Extreme?
Everything about Wireless Extreme is unique. With Wireless Extreme appearing on the scene, a new era in the world of electronic communications has dawned. The “follow me” network is now becoming a reality: you can subscribe to the Wireless Extreme service and use it practically everywhere – at home, at the office, at the coffee shop and everywhere in between.

As such, Wireless Extreme is a new, enhanced way of ultra-high-speed outdoor connectivity, using your own Wi-Fi devices, with up to 1 Gigabit speeds. It is also a cheaper and more convenient alternative for your current cable or DSL (and even Fibre) service.

The secure Wireless Extreme service is, for example, a great and convenient way to be productive on your laptop or tablet while at home or on the move. We promise you unrestricted and unlimited Gigabit wireless access anytime, anywhere, anyhow – in all our rolled out markets worldwide.

Legendary basketball player Rick Barry, member of the USA's NBA Hall of Fame, has been involved with Angie since 2008. You can watch the Wireless Extreme explainer video about Wireless Extreme, featuring Rick Barry, here.
2What is so revolutionary about what Angie is doing with Wireless Extreme.
What the Angie team and its partners have achieved is simply astounding. The last revolutionary telecommunications access infrastructure that was introduced to residential users was Fibre To The Home, in which Angie's founding team played a pioneering role. Now, Angie is again introducing gigabit connectivity at the access level, but this time it will be done wirelessly – we call this “Virtual Fibre to the Home”.

There are three other revolutionary aspects to Wireless Extreme:

1. You get a Gigabit connection, whenever you need it;

2. You get a Gigabit connection, wherever you need it: city-wide, nationwide - everywhere in Wireless Extreme coverage areas;

3. You get a Gigabit connection, in all of Angie's international coverage areas.

Besides building a wireless network based on the most advanced technologies, Angie also builds and brings fibre optic infrastructure to your neighbourhood.

While there may have been no fibre optics in your neighbourhood, we will bring fibre as close as possible to the wireless (and mobile) user. This fibre optic backbone is essential for the capacity of our Wireless Extreme network in your street and your neighbourhood.

For example, Angie will:

- bring fibre optic capacity to Wireless Access Aggregation Points for the distribution of the wireless capacity.

- create fibre optic back-haul from your neighbourhood to Angie's own network and the internet with switching capacities of 100 Gbps, and in many cases multiple 100 Gbps.

- in addition, we also install hundreds of Street Level Access Points, extenders, relayers and sector antennas that distribute the wireless capacity in your direct surroundings and bring it to and into your premises.

This all ensures that we create a network capacity of 100+ Gbps in your neighbourhood. You can generally expect a Gigabit connection whenever you really need it. If you repeatedly don't get a Gigabit speed, you can contact our technical department. They will make sure to check what's wrong in your area and, if needed, we'll increase capacity (thus speed) in your direct area so that you'll get a Gigabit connection after all.
3I now see Wired Extreme 10 Gigabit Fibre, what is that?
Wired Extreme is based on Angie's 10 Gigabit fibre optic connection laid all the way to and inside your building. Wired Extreme is a great option for businesses that need ultra-high speed Internet connectivity, but it is also a great option for demanding consumers.

If you live or work in one of our 3,000 pre-approved buildings or in the same post code, Angie can realise a 10 Gigabit fibre optic connection to your building.

For extensive information about Wired Extreme you can click here.
4What is the difference between Wireless Extreme Home and Home Office?
You can use AWL Home Office for your commercial means, while AWL Home is primarily meant for household access. Your AWL Home or AWL Home Office subscription cannot be shared with 3rd parties outside your home (e.g. colleagues at work, customers etc.).

For information about Home Office, please click here.
5What is an Extreme Pioneer?
Extreme Pioneers are the early adopter, the visionaries, the techies and the gamers. But any of our customers can be an Extreme Pioneer too.

You can find more information about the Extreme Pioneers scheme here.
6What is the risk-free order?
The risk-free order is currently only available for Londoners and people living and working in Slough and the Greater London region.

In the event that Angie cannot provide the Wireless Extreme service within the indicated period, Angie will inform you about this and provide an updated date for the actual delivery of the service.

Coupled with this is the risk-free order, whereby Angie will return your paid fees (if any) if Angie cannot deliver the service, or Angie will provide a mutually agreed discount to you if the service will be delivered at a mutually agreed later date.

If you are ready to order, sign up now, risk-free, and become an Extreme Pioneer!

Wireless Extreme - Home: £30 (Incl. VAT) (information)

Order Wireless Extreme - Home

Wireless Extreme - Home Office: £40 (Ex VAT) (information)

Order Wireless Extreme - Home Office

Wired Extreme - Fibre Optic: £99 (Ex VAT) (information)

Order Wired Extreme - Fibre Optic
7Can I really get a wireless Gigabit connection?
Yes, if your device can handle it. With Wireless Extreme you will get ultra-high-speed internet access of up to 1 Gigabit per second, made possible by the most advanced, next generation, Wi-Fi technologies that are connected to Angie’s fiber optic network.

And you can use Wireless Extreme on all your existing devices. There is no need to invest in expensive new devices.

Furthermore:

You can generally expect a Gigabit connection whenever you really need it. If you repeatedly don't get a Gigabit speed, you can contact our technical department. They will make sure to check what's wrong in your area and, if needed, we'll increase capacity (thus speed) in your direct area so that you'll get a Gigabit connection after all.

Read the FAQs Technology for further information about Wireless Extreme and the amazing technologies and applications behind it.
8Why haven't I heard much about Angie?
You didn't hear much about us because Angie has mainly been working in stealth mode, for a long time (see news and partners).

Angie is readying the UK for wireless Gigabit internet, TV and Telephony.

Soon there will be hundreds of Fibre Linked Aggregation Points in London, directly connected to Angie’s global fibre optic network. On top of that, a huge network of Access Points and extenders will be installed across the region. As such, Angie is building a true mega-highway in your neighbourhood, your region, and in the entire UK.

If you live or work in one of our 3,000 pre-approved buildings or in the same postcode, Angie can, in mutual agreement with you and/or your landlord/building manager, realise a 10 Gigabit fibre optic connection (2.5 - 3 months lead time) to your building.

Wired Extreme is at the core of the Wireless Extreme network because it also serves as the enormous backbone for the latter.

For extensive information about Wired Extreme you can go here.
9Can I also use Wireless Extreme on my laptop and tablet?
Yes, Wireless Extreme is a secure wireless Gigabit service, and as such it is perfect for connecting your laptop or tablet to it.

Since you have no data caps, you can use your Wireless Extreme service everywhere in our coverage area without risking bill shock. There are absolutely no extra charges or hidden fees.
10What are the advantages of Wireless Extreme compared to Cable, DSL or Fiber?
As soon as Wireless Extreme has been rolled out in your neighbourhood or city, you won’t need to be attached to a cable or wire.

Furthermore, most providers are:

1. Not able to deliver Gigabit speeds over their existing networks/systems.

2. Not able to offer a Gigabit service at a low price for a long period.

3. Not able to have you online, up and running, within a few minutes. For example, when you move, you have to wait for weeks before you can get connected.

4. Not able to make a Gigabit connection available everywhere, because you are tied to a wire or cable.

5. Not able to add extra capacity in your neighbourhood. Your connection gets slower when more people in your neighbourhood start using the service. Angie can, whenever and wherever required, add extra capacity (and thus speed) within a matter of days.

Read the FAQs Technology for further information about Wireless Extreme and the amazing technologies and applications behind it.
11Can I also get TV and Telephony service?
Yes. Besides ultra-high-speed Gigabit internet access you can also sign up for other services.

From March 2017, you’ll also be able to watch (ultra)HD TV channels and make unlimited calls.

You may consider cancelling your cable or DSL subscription and get all your services (including TV and Telephony) from Angie, at guaranteed low prices.

You are no longer restricted to a fixed location to use and enjoy your internet and TV/telephony subscription.

With Wireless Extreme, you don’t need an expensive subscription from your cable or DSL provider.

If you live in and around Slough and Greater London, we recommend you not to renew your existing subscription contracts, regardless the offers you may get due to the imminent launch of Wireless Extreme.

Angie will offer most of what other providers are offering, but at lower prices, and of course Gigabit internet.

From March 2017, you can:

– Also subscribe to Angie’s (Ultra-)HD TV service.

– Get a telephone (voip) subscription for unlimited calls.

– Get a mobile phone subscription.

Legendary basketball player Rick Barry, member of the USA's NBA Hall of Fame, has been involved with Angie since 2008. You can watch the Wireless Extreme explainer video about Wireless Extreme, featuring Rick Barry, here.
12Who can use Wireless Extreme?
Anyone who lives and works in our coverage areas can use the Wireless Extreme Gigabit service - at home, at the office, at the coffee shop, and everywhere in between. Wireless Extreme is available for consumers, but also for home offices and Small/Medium Business.
13Where can I find the Wireless Extreme explainer video?
Legendary basketball player Rick Barry, member of the USA's NBA Hall of Fame, has been involved with Angie since 2008. You can watch the Wireless Extreme explainer video about Wireless Extreme, featuring Rick Barry, here.
14When is Wireless Extreme available in my region, and when nationwide?
By mid-May 2017, Slough and many parts of Greater London will be ready for Angie's Wireless Extreme Gigabit service. Our roll-out happens fast, with several large cities following next. Over the course of 2017 and 2018, we will roll out in the rest of the UK. By year end 2018, almost the entire UK will be “Extreme”.

Also, if you live or work in one of our 3,000 pre-approved buildings or in the same postcode, Angie can realise a 10 Gigabit fibre optic connection  to your building. For extensive information about Wired Extreme you can click here.
15Where will I be able to use the Wireless Extreme service?
Wherever in our markets you’ll see the “Angie Wireless” or “Wireless Extreme” signal in your Wi-Fi list, you can select and enjoy your Gigabit service. After the first login, you will always be connected automatically
16 How fast is the Wireless Extreme connection speed?
The maximum Wireless Extreme speed is up to 1 Gigabit per second download and approximately 100 Megabit per second upload. The upload speeds will increase in due time. We'll keep you informed about when and where.

You can generally expect a Gigabit connection whenever you really need it. If you repeatedly don't get a Gigabit speed, you can contact our technical department. They will make sure to check what's wrong in your area and, if needed, we'll increase capacity (thus speed) in your direct area so that you'll get a Gigabit connection after all.

Read the FAQs Technology for further information about Wireless Extreme and the amazing technologies and applications behind it.
17Are any sites or apps blocked by Wireless Extreme?
No, we don't block websites or apps, unless we are forced by law. We take “Net Neutrality” seriously. We guarantee a neutral position.
18Can I get technical support?
Yes, but before you request any assistance, please use the search function on the website (top right). If your question is still not answered, we prefer that you send us a quick email at customercare@angiewireless.co.uk or a twitter message. In case we don’t respond within three office hours, or if you need a quick but urgent response, you can call Customer Service at 0203 734 1136 or try to contact us through Live Chat (Mon-Fri, 8am to 4pm, Saturday & Sunday, 11am to 4pm) or the various customer care options listed in the Contact section.
19I already have a TV and/or Telephony service, now what?
If you live in and around Slough and Greater London, we recommend you not to renew your existing subscription contracts, regardless the offers you may get due to the imminent launch of Wireless Extreme.

Angie will offer most of what other providers are offering, but at lower prices, and of course Gigabit internet.

From March 2017, you can:

– Also subscribe to Angie’s Ultra-HD TV service.

– Get a telephone (voip) subscription for unlimited calls.

– Get a mobile phone subscription.
20When do I have to pay?
You always pay upfront, for the first time after your presale months (if applicable) are deducted. For detailed information, please go to the Price section.
21Can I use multiple devices simultaneously ?
From the moment that your subscription will be activated, you'll be able to use Wireless Extreme (within its coverage areas) on multiple devises simultaneously.

Per subscription, at home or at your home office, you can connect and use on unlimited mobile devices, at the office or business there is a limitation of 10 devices simultaneously.*

For outdoor use, you can install Wireless Extreme on multiple devices, and you can use the service on 2 devices simultaneously.*

*This is guaranteed for all subscriptions sold until December 31, 2016. Small/Medium Business subscribers can contact customerservice@angiewireless.co.uk to inquire about using/allowing more than 10 devices.
22Will Angie als offer mobile services?
Yes, Angie will be offering mobile phone services too. It is expected to become available from March 2017 onward.
23Where can I find Terms of Service and Customer Agreement ?
You can find the Terms of Service and Customer Agreement here, or scroll down to the Footer and select the link from the Legal section.

Risk-free order FAQs

1What are the advantages of Wireless Extreme?
Wireless Extreme has several unique characteristics:

- With its speeds of up to 1 Gigabit, Wireless Extreme is incredibly fast.

- You’ll be able to work and play with unlimited data and without time limits, and also subscribe to our TV and Telephony services – available on your laptop, tablet, game console and smartphone.

- Cord cutting: You can even cancel your cable or DSL subscription and get all your services (including TV and Telephony) from Angie, at guaranteed low prices.

- You’re always allowed to use our fast-growing nationwide Wireless Extreme network, everywhere we roll out

- You can also make unlimited use -for free or at a small extra charge- of our internationally growing Wireless Extreme network – for example in the USA and the Netherlands.

- Wireless Extreme comes with the most advanced security. You won’t share your secure connection with strangers. (Which is why you shouldn’t share your login details with anyone.)

- On top of this, you will be able to get your mobile service from Angie so that you can have all your services from one provider. This will save you lot’s of money on a monthly basis.

Read the FAQs Technology for further information about Wireless Extreme and the amazing technologies and applications behind it.
2What will I get if I order now?
First of all, your involvement is entirely risk-free as you can read here.

As a presale subscriber, you will become an Extreme Pioneer.

Extreme Pioneer benefits:

- You will be listed as an “Extreme Pioneer”, with your profile on this site.

- You will become a member of a select group, consisting of Extreme Pioneers from around the world.

- You will get an Access Point Extremer with a value of around £350 installed close to your home (and in some cases in your yard, on your wall or balcony).

- You will be invited for special and mostly restricted Angie gatherings (in the USA, UK and the Netherlands) where you may -as an Extreme Pioneer- expect a VIP treatment.

- You will get priority at our Trials & Configuration events (always preceding our soft- and real launches) where you will be asked to stress-test the Wireless Extreme network.

- You pay a few months upfront when you place your order (online or at one of our thousands retail partners), but that will be cleared against the first few months of your active service subscription. As such, you’ll start paying from month 7 onward (with a 2-year contract).

Read more about the Wireless Extreme perks at the Extreme Pioneers Benefits section.
3What are the prices for a Wireless Extreme service?
(Business customers, please visit the Business section for pricing and other information.)

Below information concerns home customers only.

You can choose from one of the following introduction offers:
  • An advance payment of 3 months: Pay £90 (Incl. VAT) upfront. You'll get 12 months of Wireless Extreme Gigabit internet service at the low price guarantee of £30/mth. From month 4 till month 12, you'll pay £30/mth.
  • An advance payment of 6 months: Pay £180 (Incl. VAT) upfront. You'll get 24 months of Wireless Extreme Gigabit internet service at the low price guarantee of £30/mth. From month 7 till month 24, you'll pay £30/mth.
  • An advance payment of 12 months: Pay £360 (Incl. VAT) upfront. You'll get 36 months of Wireless Extreme Gigabit internet service at the low price guarantee of £30/mth. From month 13 till month 36, you'll pay £30/mth.
The price for a Gigabit Wireless Extreme connection is expected to increase to £75/mth. It is smarter and cheaper to fix the low price of £30/mth now. It is entirely risk-free!

From January 2017, you can also:

– Subscribe to Angie’s (Ultra-)HD TV service.

– Get a telephone (voip) subscription for unlimited calls.

– Get a mobile phone subscription.*

* Extra charges apply for additional services (separately or in bundles).

Sign up now and become an Extreme Pioneer!

Wireless Extreme - Home: £30 (Incl. VAT) (information)

Order Wireless Extreme - Home
4Why can you offer Wireless Extreme at such low prices?
Angie can offer the Wireless Extreme service at subsidised prices for a limited period because we have a smart investment and expenses policy.

- Due to the size and scale of our (international) projects, we can buy services and equipment at attractive prices.

- We don't have multi-billion pound debts, and we are not burdened by sky-high payments and interest charges.

- While Angie can be satisfied with small profit margins, our competitors must generate billions in revenue and make big profits to meet investor expectations on one side and to meet their payment obligations on the other side.

- We don't have thousands of employees that need to be paid from your subscription fees.

- We are unencumbered by legacy systems and operations, burdened to continuously maintain and replace old infrastructure.

All these savings benefit our pricing policy that allows us to help our subscribers save money.
5Where can I find the Terms of Service and Customer Agreement?
You can find the Terms of Service and Customer Agreement here, or scroll down to the Footer and select the link from the Legal section.
6Why do I have to agree with the Terms of Service and Customer Agreement?
This is a legal requirement, and we also want you to understand what the Wireless Extreme service is and what we are promising you. We also want to ensure that you make appropriate use of your Wireless Extreme subscription connection.

Other FAQs

1How do I connect to the Wireless Extreme service?
You can connect to the Wireless Extreme service with your existing laptop and mobile devices.

Wherever in our coverage areas you’ll see the “Angie Wireless” or “Wireless Extreme” signal in your Wi-Fi list, you can select and enjoy up to 1 Gigabit wireless access. After the first login, you will always be connected automatically.
2Which devices can be used on the Wireless Extreme network?
Your current devices (smartphones, tablets, laptops etc.) that you use to access Wi-Fi can also be used to access the Wireless Extreme network.

You’ll be able to work and play with unlimited data and without time limits, and also subscribe to our TV and Telephony services – available on your current laptop, tablet, game console and smartphone.

While Wireless Extreme is based on the newest and most advanced Wi-Fi technology, 802.11ac Wave 2, it is also (backward) compatible with your existing devices that use older Wi-Fi technology generations.
3Any tips for buying new devices?
Yes, certainly! If you are planning to buy a new smartphone, tablet, laptop or router, do yourself a favor and make sure that it includes 802.11ac Wave 2 technology. You will be able to get the most out of your Wireless Extreme service with 802.11ac Wave 2 devices.

There are many devices that work with 802.11ac Wave 2., but even if you don't want to buy Wave 2 devices you'll be set.

The Wireless Extreme service is (backward) compatible with your laptop, computer, tablet, TV, PC, game console, smartphone, etc.
4Is my laptop secure against “hackers” while I am connected?
Wireless Extreme comes with the most advanced security. You won’t share your secure connection with strangers. (Which is why you shouldn’t share your login details with anyone.)

From your side, you are responsible for your device security. You can find more information about your own responsibilities in the Terms of Service and Customer Agreement here, or scroll down to the Footer and select the link from the Legal section.
5Do I have to login multiple times when I am in Wireless Extreme coverage area?
After the first login, you will always be connected automatically. Wherever in our markets you’ll see the “Angie Wireless” or “Wireless Extreme” signal in your Wi-Fi list, you will be able to enjoy your service.